At MEHRZEB, every piece is a symbol of elegance and perfection. If your purchase does not meet our pristine standards, we offer a dedicated MEHRZEB Return Process, officially managed by its parent company, THANKZS ENTERPRISES (PRIVATE) LIMITED.

1. The 7-Day Return Window

We provide an exclusive 7-day return window from the date of delivery. This allows you ample time to inspect your jewelry's craftsmanship. Requests initiated beyond this period will not be eligible for return or exchange.

2. Product Condition & Integrity

To qualify for a return, the item must be in its original, unworn, and pristine condition, accompanied by all original premium packaging and care cards. Any signs of wear, perfume scents, or alterations will void the return eligibility.

3. Intimate Jewelry Policy (Earrings)

For the health and safety of our prestigious clientele, Earrings are strictly non-returnable as they involve body piercings. This policy is an international hygiene standard designed to guarantee that every pair of earrings delivered by MEHRZEB is 100% sterile and has never been handled or worn by another individual.

4. Refund & Inspection

Upon receipt of your return, our artisans will conduct a thorough quality inspection. Approved refunds are processed within 3 to 7 working days to your original payment method. We ensure that our financial reconciliations are as precise as our jewelry designs.

5. Return Logistics

The client is responsible for the secure return shipping of the item. However, in the event of a verified manufacturing defect or an incorrect delivery (confirmed via unboxing video), MEHRZEB will assume full responsibility for the logistics costs.

6. Concierge Support

For assistance with returns, please contact our dedicated concierge desk:

• Official Support: +92 303 5937777
• Email: contact@mehrzeb.com